Description
Product Type:
Electronic telephone directory and directory assistance system
Areas of Application:
For blind people at attendant consoles
Description:
DL ETB, electronic telephone directory, is used in government offices, municipal administrations, universities, industrial companies, savings banks and courts. With DL ETB, the company provides an inclusive working environment for telephone workstations that significantly lowers the hurdle for hiring blind people. Speed disadvantages caused by blindness are compensated for by a highly optimized ergonomic user interface. Inclusive also means that blind employees can work competitively. At the same time, the system also offers advantages for sighted users.
Operational processes and telephone system:
DL ETB is the interface between the telephone system and the specific organizational requirements of an authority or company. DL ETB controls any telephone system and can flexibly map the organizational structures of an institution. If, for example, callers are to be routed to the relevant advisors according to their surname, DL ETB knows that the letter ranges A to D and Lo to Pe are routed to extensions 318 and 319. Correct routing can also be carried out on the basis of file numbers, tax numbers or account numbers.
Business distribution plan:
DL ETB has a component that displays the business distribution plan (GVP) in a form that is easy to use for blind people. Data from Active Directory and LDAP can also be made easily accessible with DL ETB. Intuitive searches for responsibilities, departments, room numbers and deputies are quick and easy. DL ETB has also been developed as an information system for service centers.
Sustainable working environment:
Many programs that blind users have to work with at public authorities or companies are either inaccessible or time-consuming to use. In such cases, special adaptations have to be developed by software engineers for the so-called screen readers, i.e. the screen reading programs that blind people use to operate PCs. This work is expensive and not sustainable. If the software changes, the adaptations often no longer work. This leaves blind customers in a structural dependency. DL ETB does not require screen reader adaptations and thus offers a sustainable working environment.
Flexible adaptations:
Medium-sized and large institutions in particular need powerful and ergonomically perfect software that blind employees can use to cope with the increasing flood of information. DL ETB can be quickly and easily adapted to changing requirements. For example, any lists, such as external telephone numbers, vacation replacement plans or information on lost property can be easily integrated. What the voice output should announce and what should be displayed on the Braille display in Braille and in what form can be freely defined. There is a separate brochure on ergonomic optimization techniques, which can be provided on request.
Other:
DL ETB is based on the DL Kontaktmanager software, which was presented as an inclusive solution by the Federal Ministry of Labor and Social Affairs (BMAS) in the Health and Participation in the World of Work 4.0 practice collection.
Further information and references can be requested from the company.
DL ETB is also sold via authorized specialist dealers.
Price (without guarantee):
The price is available on request from the manufacturer / distributor.
Manufacturer contact data
